SHIPPING POLICY

This Shipping Policy applies to all orders placed through ZODACK (operated by MK Enterprises) at www.zodack.in. By placing an order with us, you agree to the delivery terms and timelines outlined below.

1. Key Definitions

• Business Day: Monday to Saturday, excluding public and national holidays in India.
• Dispatch: The point at which your order leaves our fulfillment facility in Kanpur and hands over to our courier partner (Shiprocket / Regional Networks).
• Delivered: The point at which the carrier successfully records delivery via electronic proof, signature, or doorstep photographic confirmation.

2. Order Processing & Dispatch

• In-Stock Orders: Processed, packed, and dispatched within 24 to 48 hours (1–2 business days).
• Pre-Orders & Limited Drops: May carry a dedicated production allocation window as specified on the respective product page. By securing a pre-order, you accept the stated dispatch timeline.

3. Shipping Charges & PAN-India Delivery

We offer Free Shipping on every order across PAN-India. The price you see at checkout is final—there are no hidden carrier or handling charges.

4. Estimated Delivery Timelines

Orders are typically delivered within 5 to 7 business days post-dispatch, depending on your delivery location. Refer to the estimated transit matrix below:

Note: Delivery timelines may occasionally vary due to regional holidays, adverse weather, local restrictions, or courier transit constraints (such as select non-serviceable hinterland zones).

5. Order Tracking & Confirmation

Once your order is successfully placed, an automated order confirmation is dispatched via email and WhatsApp. Upon dispatch, real-time tracking details and courier links are shared via WhatsApp and SMS within 24–36 hours.

6. Order Changes & Cancellation

Because our fulfillment pipeline moves rapidly to ensure 48-hr dispatch, self-service cancellations may not be active once an order is locked. To request urgent modifications or cancellations, reach out immediately via email or WhatsApp.

Once an order is in transit or dispatched, it cannot be rerouted or cancelled. Please ensure your shipping address and contact numbers are accurate at checkout.

7. Damaged, Defective or Tampered Deliveries

If your package arrives with external damage, signs of tampering, or a crushed shoebox, please report it to our support team within 48 hours of delivery.

Kindly retain all original outer packaging, shoebox, and contents, and share clear photographic proofs to enable us to initiate a carrier investigation and quick replacement or refund.

8. Beware of Payment Scams

ZODACK and our delivery partners will never ask you to pay additional delivery fees, custom duties, or cash via unverified links sent through SMS, WhatsApp, or email. All legitimate transactions are strictly handled via our secure checkout gateway (Razorpay).

9. Customer Support & Assistance

If you have any questions regarding your shipment, dispatch status, or delivery updates, our support desk is active and ready to help: